Question 1

What vehicles and machinery are available?

Accepted Answer

We supply used cars, vans, agricultural plant and tractors, construction machinery, HGVs and other commercial vehicles, along with auction and repossession stock. See our inventory for everything currently available.

Question 2

Do you deliver across the UK?

Accepted Answer

Yes. We deliver throughout the United Kingdom using insured, tracked flatbed transporters for cars and vans, and low-loader haulage for plant and machinery. Delivery is quoted on enquiry.

Question 3

Can I collect or view a vehicle before buying?

Accepted Answer

We operate on a delivery-only basis, so we do not offer personal collection or warehouse visits. Our vehicles are securely stored at various locations and are professionally inspected and prepared before delivery. Once your purchase is complete, the vehicle is fully insured and transported directly to your address. This allows us to maintain high security standards while providing a safe, convenient, and reliable service. We aim to make the entire process as simple, secure, and stress-free as possible for our customers.

Question 4

What is the inspection and return period?

Accepted Answer

Customers have a 10-day inspection and return period, subject to the applicable terms and conditions.

Question 5

What warranty is provided?

Accepted Answer

Vehicles include a 3-month warranty, subject to the applicable warranty terms.

Question 6

How do I enquire about an item?

Accepted Answer

Use the Contact Us button on any listing, email sales@rbs-logistics.co.uk, or use the form on our Contact page. Please include the stock reference where possible.

Question 7

What payment methods are accepted?

Accepted Answer

We accept payment by bank transfer or credit/debit card only. A full invoice is issued for every sale. Please never send payment without a confirmed invoice from us, and always verify our bank details by phone.

Question 8

Do vehicles come with paperwork?

Accepted Answer

Yes. Road vehicles are supplied with the V5C registration document (or new keeper slip), available service history and MOT where applicable. Plant comes with available documentation and a sales invoice.

Question 9

Is customer information secure?

Accepted Answer

Yes. The website uses HTTPS and follows UK GDPR requirements. Order information is only shown when both the order reference and the matching email address are entered.

Question 10

What data protection standards are followed?

Accepted Answer

We process personal data in line with UK GDPR and the Data Protection Act 2018, collecting only what we need to handle your enquiry or order and never selling your data.

Frequently asked questions